Support & FAQ
How can we
help you?
Our engineering team is available for installation, technical issues, software updates, and any question about your AI vision system. Fast, reliable, dedicated.
Installation & Setup
Help with device installation, camera positioning, lighting configuration, and initial system setup.
Software & AI Models
Software updates, model training, defect configuration, and AI performance optimisation.
Technical Issues
Remote troubleshooting for hardware malfunctions, connectivity problems, and system errors.
MES / ERP Integration
Connecting your vision system to existing production, quality, or ERP platforms via API.
Subscription & Billing
Plan upgrades, invoice queries, and changes to your subscription scope or coverage.
Training
Online and on-site training for operators and quality managers — software usage and best practices.
Frequently asked questions
Everything you need to know about Logirobotix AI vision systems.
How long does installation take?
Most systems are fully operational within 1–2 days with our plug-and-play setup. No specialist machine vision engineers are required on your side — our team handles the full configuration remotely or on-site.
What is included in the monthly subscription?
Each plan includes the hardware system, AI software licence, automatic software updates, technical support, and access to our engineering team. There are no hidden costs — the monthly fee covers everything needed to keep the system running.
Can I upgrade my subscription plan later?
Yes. All plans are designed to scale with your production needs. You can upgrade to a higher plan, add inspection stations, or expand to additional production lines at any time — with no interruption to existing operations.
Can the system detect multiple types of defects?
Yes. The AI can be configured to detect any combination of defects — surface scratches, cracks, dimensional deviations, missing components, incorrect assembly, colour variations, contamination, and more. The system learns from your specific product and defect types.
Is remote support available?
Absolutely. Our engineering team provides remote diagnostics, configuration changes, model updates, and troubleshooting. Most issues are resolved remotely within hours without requiring an on-site visit.
Can the system integrate with our existing production line?
Yes. Logirobotix systems are designed for easy integration with existing hardware and software — MES, ERP, SCADA, and quality management platforms. We support standard industrial protocols including OPC-UA, MQTT, and REST API.
Is a free trial or POC available?
Yes. We offer a free Proof of Concept (POC) on your actual product and production environment — before any commitment. You see real detection rates on your specific defects before deciding anything.
How is my data protected?
All data is encrypted in transit and at rest. We comply fully with GDPR and applicable industry data protection standards. Production data can also be processed entirely on-premises (edge deployment) if data sovereignty is a requirement.
What training is provided?
We provide online and on-site training for operators, quality managers, and technical staff. Training covers system operation, defect configuration, result interpretation, and quality best practices. Training materials are included in all subscription plans.
Which industries do you support?
We serve manufacturers across electronics, automotive, pharmaceutical, food & beverage, packaging, energy, wood, and logistics. If your industry involves a visual quality check, our AI vision system can be configured for it.
Can’t find your answer?Talk directly to
Talk directly to
our engineers.
Send us your question and we’ll get back to you within one business day. For urgent technical issues, call us directly.